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Terms And Conditions |
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About Us
Pool Shack are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Pool Shack
170 Belgrave Gate Leicester LE1 3XL United Kingdom
Phone: 0116 2334884
Fax: 0116 2538065
Email: info [at] poolshack [dot] co [dot] uk
695459867
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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
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Shipping And Handling
At present, we deliver to mainland UK only. Please check which zone you come under and then select the appropriate shipping option above.
If you have any questions regarding shipping costs or estimates, please call us on 0116 2332929.
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We deliver your order right away. We will normally send your order to you in 1-2 business days . International orders are generally received in under 14 days.
Delivery & Installation
Please note that we reserve the right to change the installation date due to circumstances beyond our control. We do not offer compensation in this event but will reschedule another mutual date. Our Standard Delivery is to a ground floor location. Additional charges may apply for higher floors with no appropriate lift access or for large distances between table drop off point and installation room.
Cancelled orders
Should you wish to cancel your order there is a stocking and cancellation fee of 20% and 30% if your table is a special order or custom design including table alterations customisation or cloth change. This is because tables are held to confirmed orders and table changes are unique.
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Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
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Tax Charges
For orders made from the UK or the European Union, 15% VAT is added. All other orders are VAT free.
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Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
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Guarantee
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
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Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0116 2334884 (International +44 0116 2334884) or fax us on 0116 2538065 or write to us at 170 Belgrave Gate Leicester LE1 3XL United Kingdom
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Privacy Policy
Pool Shack do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
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